We deliver the clients dreams. Holding that dream together is vital.
It's our job to make that dream happen.
Hello. I'm Peter Joseph.
I am the CEO and co-founder of the moving moving hub is an online portal designed for estate agents
mortgage brokers and most importantly the clients for the smooth transaction and process of
buying or selling a house for the conveyancing.
We deliver the clients dreams when it comes to buying or selling a property.
One of the most overlooked elements within the whole transaction is actually holding that chain
together.
Clients passions when they find a property are they start dreaming about their dream home and
it's our job and our solicitors job to make that happen.
So holding that chain together is vital.
We do this via our portal so the client has full interaction.
They can actually see updates on their milestones and exactly when they're happening.
They don't have to worry about a solicitor they can come to us.
We are there to hold their hand. We look after their solicitors.
We look out for the client was created because there was a need in the marketplace for a complete
conveyancing solution for both moved advisors and estate agents.
As an estate agent obtaining it quite quickly and efficiently is key to the process of inquiries for
lenders potential vendors buyers viewers wherever possible.
To be able to get quotes from needing help with 30 second called it the way in which we pay
commissions upfront is is unique to the marketplace.
There is no risk of clawback so you can really see your pipeline building and know what your exact
featuring is going to be.
Fees have to be discussed and managed the client knows exactly what is going to cost them.
At the end of the transaction it is not a it is not something that is sprung up from the very clear
-very concise very managed. -They do what it says on the tape.
So they say they will tell you the main thing for a fixed price and they'll tell you what's happening
along the way. And that is what they do.
Devices and estate agents you know the market stuff out there.
There has been a lot of rectory changes.
So what we're there to do is actually to build another separate stream of income for them.
But one of the key things about the her was a service that again not only to the buyer but the customer is
really really essential for us to kind of do the training as often as we do to really keep the whole
staff up to top notch.
So actually we know when they pick up the phone that is always going to get the best service and the
required service. Demand.
To enable us to get onto the platform the moving hub have it was a simple case of completing some forms
so that they can carry out the relevant due diligence on our firm to make sure that we have the
ability but also importantly we can service the work that they provide us for once they had
approved us we were exceptional to their platform and ensured it was all systems go.
We got our referrals from what they can do is move move around so you have enquiries obviously with
your agreement will go from A to B.
So all the time what you do is you getting that experience of picking the nice local solicitor
who you knew well without getting their second in command and that's a really powerful tool
actually.
So what is expected of us in the platform is that we do call the client within 60 minutes make sure that
we've gone through the quote and that we do our fact checking.
We think go back and update the system to make sure that everybody that is leading the system.
So those clients where I this safer to know where we are with the transaction and.
Benefits the most updates are there.
It means not having to constantly chase solicitors who know where we're at.
And it gives me that reference point to talk about what's required next for the client and coach them
through that without me having to constantly chase the system to know what's happening.
It allows me to plan stages for my client.
So for example when two of you know build an insurance exchange for when to look at life
insurance products it helps me plan.
And we also have a system that tells exactly the milestone we're out with every single case where
they exchange when they can play and it means we're not having to ring solicitors and spend our time
doing that and then moving on managing it in the background for us which is really good.
I'm just going to say I'm not quite sure comes in the next couple of minutes.
All right then no problem. Give us a call.
Any questions.
The fact that it is white label just means it looks like an extension of us.
You know we've made a recommendation in good faith to the client's going to have a great service with
the moving and it reflects well on me as a broker and it means that the client essentially sees it as
part of the service I provide rather than the client feel like they're dealing with a complete
company or brand.
It comes across as it is completely with meaning happened when one company is singing from the same
song sheet and it puts more trust in the client and instills more confidence in them.
Fire Protection assurance we have in place for clients that you know they can obtain from us is key
because you know the loss that they can generate if they do if a transaction falls apart can be fast.
So that's where the buyer protection assurance is key because it allows the client to still proceed
with the transaction.
The benefits the financial advisors of having the mandatory homebuyer protection included in the
package is should the client be gazumped the adviser can continue working with the climb to
then obviously readdress their package from potentially another property.
The opposition benefits make because it means that buyers are still in a position to purchase
their and then I'm not losing them 3 6 9 months down the line with the right to save money again it keeps
them as live active clients.
I know I'm going to stay with me and to lose losing to another broker but also they're in a position to
purchase now rather than potentially delaying by how long it takes to save money.
Our commission process with mortgage advisers and estate agents is vastly different.
We have to do something not just with our system but another way in which to deal.
Also to set ourselves aside stand out with a guard guard to advise NSA agents.
The way in which we do this is we pay part of the commission upfront with no clawback.
They will pay you the referral fee much much earlier in the process.
So tradition will be paid the referral fee off the case complete.
Now that can be anywhere between six weeks if you're very lucky up to 60 weeks if you're lucky.
Where's the movie.
We'll bring that right down to the beginning of the process from the Castro perspective that's
-useful. -It works incredibly well.
We've got some more device and estate agents really hugely benefiting from you know what they were
just doing on a day to day basis and hadn't actually realized what it could generate for them mantle
information that we give to stage and advisors is key.
You know it's very important when we transfer commission over to these guys that they
understand who it's for which client it is for.
So they can allocate it to either the individual advisors within the office or negotiators and
that side of things they always know which client is relevant to the reference on the case and how
much that pain was for.
It just makes the ease of placing that payment or their accounting system very very simple.
Moving up commissions structures very transparent.
It's great having that guaranteed income up front. There is no risk of clawback.
So you can really see a pipeline building and know what your exact featuring comes with of the
commission process is completely different with moving to other platforms.
When we would save our new clients not only do we receive data on the clients the fees that they need
to pay in all the circumstances regarding the commencing transaction.
We also receive information regarding the broker's commission what's been paid upfront and
what may be at the back end on completion as well.
They offer fantastic support not only can you ring them any time and then they can follow up that any
payments or any issues with the case.
And they also have very experienced staff that can even give you some legal advice and point me in the
right direction for women who are speechless. So that side of things and support is really.
The online chat again is very very important to us.
We have it both for clients and advisors and estate agents and it just gives them some kind of a little
bit nervous about picking up the phone they see that they think they've got a silly question or
something like that so that and also the fact they can really mess just out of ours and we can pick
those messages up is again very important to us.
So they have the facility at any point depending on whatever circumstance they're going through i.e.
they can't pick up the phone because of work or they're not just available or they don't feel
comfortable they can message us in the modern world is you know people who speak to each other are
rare but actually messaging and some that is very very convenient for people at different points in
-their day. -First using the moving platform was fantastic.
It's very straightforward very simple.
It is a breath of fresh air compared to some of their previous platforms that I have used.
For instance there's not 100 milestones just for a case there's only a few which leaves us time to
actually do the work.
The moving physical pace of this is properly therefore that makes an attractive proposition
for a law firm. So law firms are interested in being part of them.
It's so simple anybody can simply jump onto the platform lock in and away they go.
It's been designed with common sense in mind so that it's extremely easy to use and deliver information
because too much of our industry is catering in administration so the mere fact that the platform
allows us to carry on with the work without the bulk of administration and constantly dating and
double checking is fantastic. It really does allow for a smoother process.
My name's Holly and I am the first time buyer so I was looking online for solicitors and I came across I
need to direct and we said really get used the best really.
So with them immediately I made the phone call and legal director lawyer saying cut came in touch
with the welcome packs that was sent in the past few days so that as I acknowledge acknowledge
technology immediately to my seller decided to pull out I called him legal director and they
helped me through my claim and put me in touch with behind buyers protection insurance and then they
asked me to fill out a form and within an hour and a half of filling out a form.
I got a call therefore I know the details and everything and within a day I received all my money
back which was close to a thousand pounds I had spent.
The prices of the major contributing factor to my going with them.
The reviews were brilliant but the breakdown of the search is that you know everything that needed
to be done.
Right down your bottom line figure in black and white and pay what you have to the team which really
gives the case at first home buyer is really daunting.
I am for the experience team really helpful really put my mind at ease.
There is always promising fighting they could come from our side they will come from the other
side coding that was important and actually when there is something that doesn't go as you wanted to.
It's still all about how you manage that problem convincing very amazing things terrible.
There's not a lot in between kind of and achieve what they want.
You know the potential for someone where it triggers the problem and if do see is unhappy for
whatever reason it is a priority for us to get that kind of the.
We don't shy away from it. The client was trying to work out what's gone wrong.
Anything we can do to help it to be there and actually help in this many times and we kind of
solve issues for clients and go through and we're getting bigger and bigger and actually we get more
news we're getting better reviews and more recommendations and that's that's the pleasure
companies are pulling us are two kind of different areas for expertise together to produce our CRM
system is key.
They needed to have the system that was simple that didn't take up too much of their time but also gave
the client information and the advice information they needed.
I first heard about losing hope when I was actually attending a press conference and I was so
impressed. I've never heard anything like it.
This is really different really different. Some great years.
He's a great thing for me as I was able to listen to that and put myself back in a place of appropriate
thing. Wow that's what a difference that would make.
It's my business.
The music who give hundreds of cases a year to say we need a bit of help with this.
We need to get more senior on it. That will happen.
That's very reassuring.
We should always remember that this is about the client wanting to buy their dream home usually and
it's really important for the customer to be able to have trust and understand exactly what is
happening. Oh stages of the process.
I know from my experience as a process that clients experiences with their solicitors are sometimes
a little tenuous and a little bit strange.
What really impressed me about moving was the team that they have there and the way that they deal with
customers as that as there they are their own they will pay you the referral fee much much earlier in
the process.
So suggesting we pay the referral fee of the case complete with the movie will bring that vibe down
to beginning the process from cash flow perspective that's useful where the synergies
between knowledge Franken and moving help see is about innovation that the companies are at the
forefront of their search for and trying to push against the status quo in this industry.
They do what it says on the tape so they say they will sort out you commencing for a fixed price and
they'll tell you what's happening along the way. And that's what they do.
Are pulling us are two kind of different areas of expertise together to produce our CRM system was
key.
Now Peter from his customer service driven background being able to kind of really see it and
the system and the journey that the client's going to have and mind from the legal point of view the
solicitor who is also absolutely key to the transaction.
They needed to have the system that was simple that didn't take up too much of their time but also gave
the client information and the advice information they needed.
The biweekly change is quite interesting really because what I do is I put a subject out to the team
and I say what's happened in the last week or we can half that you really feel like you there's a gap in
your knowledge and it can be as far fetched as remortgage is to probate to it's just something
general transfer of equities just so we can clear up any kind of grey areas so they fully understand
when they get a client on the phone while that client is looking for.
It's really really essential for us to kind of do the training as often as we do to really keep the whole
staff up to top notch.
I am also involved heavily with all the new people that come into the office.
They get a solid two weeks training with me before they're kind of unleashed fire onto the phone.
So actually we know when they pick up the phone or they ring someone who's supposed requested a quote
that is always going to get the best service and they're the required service that we demand.
As an estate agent obtaining a quote quickly and efficiently.
This keeps the process in quotes for vendors potential vendors buyers viewers wherever
possible to be able to get quotes from the meeting held within 30 seconds came to me when we dealt with
the move up the quotes putting one label to our company.
Granted this client peace of mind a service as where they will use one side and not be in position
whose post this decided massively with the conversion of our quote produced my clients.
Once the Post carried out this of course by moving up second to none when I'm looking for another face
moving there even our normal work now is this great nation estate agent simply I'm now guaranteed
income from a and upfront. I've never had before get anywhere else.
It's been a massive shift from potential income to actual income with the upfront commissions so
this has improved dramatically.
My company a wholly funded company that we support gay friendly seems to be a part of.
Everyone just goes above and beyond. Processes are as simple and smooth and yes.